Question 1

I need to reschedule or cancel my appointment, what is the procedure for this?

Accepted Answer

We acknowledge that schedules can change unexpectedly, and we are flexible to accommodate your needs. If you need to reschedule your appointment, kindly do so through our online portal (https://uyayiacupuncture.clientsecure.me/)with at least 24 hours' notice. Alternatively, feel free to contact our clinic office,(tel:209-670-3847) and we will gladly help you. If we are unavailable to answer your call, please leave a message, and we will get back to you promptly.

Question 2

How can I reach you about questions or concerns regarding my health/treatments/appointments/etc.?

Accepted Answer

You can reach us via our patient portal,(https://uyayiacupuncture.clientsecure.me/) or give us a call.(tel:209-670-3847) Please do not email or text us with sensitive health information. Any and all questions can be securely answered via our patient portal messaging feature for your safety and convenience.

Question 3

How do I access my patient records/billing/message portal/documents/etc.?

Accepted Answer

You can do this all on our patient portal!(https://uyayiacupuncture.clientsecure.me/) You will have convenient access to all of your important billing documents, messaging, scheduling and more though our patient portal. We want to ensure that your experience with us is as smooth and efficient as possible, so feel free to explore the portal and reach out to us if you have any questions.

Question 4

I am a returning patient who has not been in for a while, what should I expect?

Accepted Answer

We advise returning patients schedule a “Returning Patient Assessment” consultation with us to review their progress and discuss any new concerns or goals they may have. During this consultation, we will take the time to carefully assess your current health status, review your medical history, and address any questions or issues you may have. This allows us to provide you with personalized recommendations and support tailored to your individual needs.

Our goal is to work together with you to ensure you continue on the path to wellness and achieve your health objectives. Contact us to schedule your "Returning Patient Assessment" consultation & next treatment today and let's continue this journey towards better health together!

Please Note: "Returning Patient Assessments" are only scheduled via phone call. They are NOT available to schedule through the online portal. Please call us today, and our staff will be happy to assist you with your return to Uyayi. We look forward to seeing you again!

Question 5

What if I have a new concern I would like incorporated into my treatments?

Accepted Answer

While there are some limitations to what we can introduce into your treatment, if you have a concern you’d like for us to address, we take pride in tailoring your treatments to your individual needs as best as we can in order to provide you with the best possible healing experience. We understand that each individual is unique, and we strive to ensure that your treatment is customized to suit your specific requirements. Your comfort and well-being are our top priorities, and we are dedicated to providing you with a healing experience that is personalized and effective. Please do not hesitate to communicate any concerns or preferences you may have, as we are here to listen and adjust your treatment accordingly. Our goal is to support you on your journey to wellness and to make your therapeutic experience as beneficial and comfortable as possible.

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